Working at

Calibrate

A digital metabolic healthcare company that provides a virtual program for weight loss. Combining FDA-approved metabolic medication, with a holistic curriculum, and 1:1 virtual coaching sessions that drive lasting behavior change.
Project

Onboarding & Orientation

Rebuilt the post-purchase onboarding experience in the mobile app ultimately reducing refund rates (35%), 3rd party tool dependency, doctor appointment rescheduling (15%), and inbound support messages (28%).
35%
Fewer refunds requested
Project

0-1: Async Check-Ins

Implemented a comprehensive survey system and streamlined medication updates to inform the Calibrate Medical Team ensuring accurate medical records and personalized care for members throughout the program (93% first-month completion rate).
93%
First month completion rate
Project

Eligibility Funnel

Redesigned the Calibrate eligibility funnel to improve lead and member conversion, enhance program transparency, and create an Enterprise vertical.
B2B2C
Vertical created
Next showcase

Working at

Calibrate

A digital metabolic healthcare company that provides a virtual program for weight loss. Combining FDA-approved metabolic medication, with a holistic curriculum, and 1:1 virtual coaching sessions that drive lasting behavior change.

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